As a service to our customers, Novastep provides resources to assist with coding, coverage, and reimbursement for procedures that employ our products. Payment methods for these technologies will vary by payer and site of service. Payer policies, and the laws and regulations that guide them are complex and change frequently. Ultimately, the provider of a service is responsible for decisions regarding coding, coverage and reimbursement matters.

For in-depth discussion about coverage, payment or coding, we offer reimbursement hotline to assist you. Please contact

Novastep Coding Hotline

Office-Use Products Covered:
Cygnus SOLO (Amnion Layer), Cygnus MAX (Umbilical Cord), Cygnus Matrix (Multi-Layered)

Intra-Operative Products Covered:
Bioplex Amnion Membranes, Bioflow Amniotic Fluid, Biofit Bone Wedges

Phone: 917-633-4378 option 4
Fax: 800-889-0774


The Novastep Reimbursement Hotline is designed to assist health care providers and their staff by providing reimbursement assistance for Novastep products and procedures.

The Reimbursement Hotline can assist in the following areas:

  • Share insurance guidelines for commercial and government health programs
  • Assist providers on payer specific claims submission requirements
  • Provide published CMS fee schedules and payment process methodologies
  • Provide coding information specific to payer requirements and coding guidelines

The Novastep Reimbursement Hotline cannot:

  • Submit a claim or an appeal
  • Guarantee coverage or specific payment level
  • Complete Medical Necessity documentation on behalf of the prescribing physician
  • Represent a provider during appeals process with payers

The Centers for Medicare and Medicaid Services provide additional information on reimbursement, including an option to search for both National and Local Coverage Decisions.